Refund And Returns Policy

At Shonook, we want you to love what you wear. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be returned in original packaging

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Accessories (if applicable)
• Items marked as non-returnable at checkout

Return Process

To initiate a return, please contact us at:

📧 service@shonook.com

Include:

• Your order number
• The item(s) you wish to return
• Reason for return

Once your request is approved, we will provide return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method, as we are not responsible for lost returns

Refunds

Once we receive and inspect your return:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Exchanges

We currently do not offer direct exchanges.
If you need a different size or style, please place a new order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

📧 service@shonook.com

We’ll make it right as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company
• Processing times may vary depending on your provider

If you still need help, contact us at service@shonook.com

Contact Us

If you have any questions about your return, feel free to reach out:

📧 service@shonook.com
🕒 Support Hours: Mon–Fri, 9AM–5PM (EST)
⏱ Response Time: Within 24–48 hours